Refund and Returns
At Trudeals, we want you to be fully satisfied with your purchase. If you’re not completely happy, we offer a hassle-free return process. Please review our policy below to understand the requirements and timeframes for returns, refunds, and exchanges.
1. Returns
1.1 Eligibility for Returns
To be eligible for a return, the item must:
- Be in its original condition, unused, and with all original packaging and accessories.
- Include the original receipt or proof of purchase.
1.2 Return Window
You can return items within 30 days of delivery. After this period, unfortunately, we cannot offer a refund or exchange.
1.3 Non-Returnable Items
Some items are not eligible for return, including:
- Perishable goods or consumables
- Gift cards
- Downloadable software products
- Items marked as “Final Sale”
2. Refunds
2.1 Process for Refunds
Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2.2 Partial Refunds
Certain situations may qualify for partial refunds:
- Items with obvious signs of use
- Items returned outside of the 30-day window but within a reasonable timeframe
- Items missing original packaging or accessories
2.3 Late or Missing Refunds
If you haven’t received your refund within the expected time, please check with your bank or credit card company, as processing times can vary. If you still have issues, contact us at [contact@trudeals.com].
3. Exchanges
If you receive a defective or damaged item, we’ll be happy to replace it. Please email us at [contact@trudeals.com] with details of the issue and photos of the item, if applicable.
4. Return Shipping
4.1 Responsibility for Shipping Costs
Customers are responsible for return shipping costs, except in cases of damaged or defective items.
4.2 Shipping Label
To return your product, please contact us at [contact@trudeals.com] to request a return shipping label, which will be sent to you if applicable.
4.3 International Returns
If you’re located outside [Country Name], please contact us for specific instructions on international returns. Please note that customs fees or import duties are non-refundable.
5. Contact Us
For questions about your return or refund, please reach out:
Email: [contact@trudeals.com]