FAQ
1. Orders
Q: How do I place an order?
A: Simply browse our products, select the items you want, and add them to your cart. Once you’re ready to checkout, follow the prompts to complete your purchase securely.
Q: Can I cancel or modify my order after placing it?
A: Orders can typically be canceled or modified within 24 hours. Please contact us as soon as possible at [contact@trudeals.com] with your order number, and we’ll do our best to assist you.
Q: How can I track my order?
A: Once your order ships, we’ll send you a tracking link via email. You can use this link to track your package’s progress.
2. Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are processed within 1-2 business days. Delivery times vary by location, typically ranging from 3-7 business days for domestic shipping and 7-15 business days for international orders.
Q: Do you ship internationally?
A: Yes, we ship internationally! However, please note that additional customs fees, taxes, and duties may apply for international orders.
Q: What happens if my package is lost or damaged?
A: If your package is lost or damaged in transit, please contact us immediately at [contact@trudeals.com], and we’ll help you resolve the issue with the carrier.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy on eligible items. For more details, please see our [Refund and Returns Policy] page.
Q: How do I start a return?
A: Contact us at [contact@trudeals.com] with your order number and reason for return. We’ll provide instructions and a return shipping label if applicable.
Q: When will I receive my refund?
A: Once we receive your returned item and inspect it, your refund will be processed within 7-10 business days. You’ll receive a confirmation email once the refund is complete.
4. Products & Warranty
Q: Are all products covered by a warranty?
A: Yes, many of our products come with a manufacturer’s warranty. Specific details and duration vary by product. Please refer to the product page for warranty information or contact us for assistance.
Q: Can I purchase an extended warranty?
A: Currently, we do not offer extended warranties. However, we recommend checking the manufacturer’s website for additional warranty options.
5. Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options. Your payment information is protected with industry-standard encryption.
Q: Is my payment information secure?
A: Yes, we prioritize your security. All transactions are encrypted and processed through secure payment gateways to ensure your information is safe.
6. Account & Privacy
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account makes it easier to track orders, view past purchases, and receive exclusive offers.
Q: How does Trudeals handle my personal information?
A: We respect your privacy and take it seriously. For details on data collection and protection, please review our [Privacy Policy].
Q: Can I update my account information?
A: Yes, log in to your account to update your personal information, such as your address, email, and password.
7. Contact Us
Q: How can I contact customer support?
A: Reach us at [contact@trudeals.com]
