At Trudeals, we stand behind the quality of our products and aim to ensure your satisfaction with every purchase. Below is our warranty policy, which outlines the coverage, eligibility, and process for warranty claims.

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1. Warranty Coverage

Most products purchased from Trudeals come with a limited warranty from the manufacturer that covers defects in materials and workmanship. The specific warranty period and coverage may vary by product and manufacturer. Please refer to the individual product page or packaging for detailed warranty information.

1.1 Duration of Coverage

• DJI Drones: Typically covered for 12 months from the date of purchase.
• EcoFlow Products: Covered for 24 months from the date of purchase.
• Cameras: Varies by brand and model; usually ranges from 12 to 24 months.

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2. Warranty Eligibility

To be eligible for a warranty claim, the following conditions must be met:

• The product was purchased directly from Trudeals.
• Proof of purchase, such as a receipt or order confirmation, must be provided.
• The defect must be due to materials or workmanship and not from improper use, unauthorized modifications, or damage caused by accidents.

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3. What is Not Covered?

This warranty does not cover:

• Normal wear and tear (e.g., scratches, scuffs).
• Damage due to misuse, neglect, improper installation, or unauthorized modifications.
• Consumable parts, such as batteries, unless specified otherwise.
• Products that have been serviced by an unauthorized repair center.

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4. How to File a Warranty Claim

If you believe your product qualifies for a warranty claim, follow these steps:

4.1 Contact Us
Reach out to our support team at [contact@trudeals.com] or call us at +1 (Your Contact Number) with your order number, a description of the issue, and any relevant photos if applicable.

4.2 Verification Process
We’ll review your claim to determine eligibility. This may include asking for additional information or a more detailed description of the problem.

4.3 Warranty Service Options
Once approved, we’ll provide instructions on how to proceed with the warranty service, which may include:

• Repairing the item.
• Replacing the item with a new or refurbished model.
• Offering a store credit or refund, depending on availability and the nature of the defect.

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5. Warranty Repair/Replacement Processing Time

The time required to process warranty claims varies depending on the product and manufacturer. Our team will keep you updated on the status and estimated time for resolution.

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6. Contact Information

For any warranty-related inquiries, please contact us at:

Email: [contact@trudeals.com]